MauroNewMedia

Certified Human Factors Engineering Professionals Founded 1975

Overview of MauroNewMedia Services

Persona research and development

Persona research and development

Persona development is a recent proxy for the broader concept of user profile development. For more than 25 years we have created complex user profiles for a wide range of products and services, ranging from personas for cancer patients, to brokers executing trades on the floor of the New York Stock Exchange. In all of these projects we employ a combination of professional user testing, observational research and interview methodologies. Understanding your critical user profiles is critical to understanding how to create and support a successful product or service. In all persona projects we deliver interactive persona solutions that combine the latest data with the most appropriate and reliable research methods.



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Complex issues

Web 2.0 presents users with the possiblity of more features and less complexity. However, making effective use of this new technology is no simple matter. In this article from BenchMark Magazine, Charles Mauro along with the head of User Experience Testing from Yahoo! talk about new testing methods for optimizing Web 2.0 user experiences.

Customer Experience 2.0